Managing processes effectively is challenging for most organizations for a variety of reasons including:

• Size and complexity of the organization
• Speed of change within the organization and its environment
• Lack of resources

Numerous organizations have invested in documenting procedures and controls as a first step toward more effective process management and process improvement, but have not successfully harvested the benefits that written documentation can provide.  FirmCover® helps organizations manage processes effectively and maximize the benefits of their documentation:

• Successful organizations centralize their procedural documentation.  Centralization facilitates standardization, which reduces the number of procedures within an organization.  Standard procedures are a key step toward process improvement.
  
  Centralizing documented procedures on FirmCover® accelerates standardization.  In addition, FirmCover®’s organizer standardizes the format of written procedures, making it easier to identify similar procedures.
  
  
• Successful organizations also ensure their written procedures are current and changes are communicated to all stakeholders to reduce the potential for failures.  Effective change management and communication is especially important where a process was re-designed to improve efficiency, cycle times, and/or quality.
  
  FirmCover® streamlines change management.  Updates can be made quickly in FirmCover®, and FirmCover®’s extensive audit trails track all changes.  The Affirmation functionality allows for instant communication of changes to stakeholders, and stakeholders can easily confirm their understanding of changes via FirmCover®’s flexible suite of communication features.

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