The Challenge

BTI’s client, a large capital markets firm, faced losing a system developer with exclusive knowledge of a complex mission critical system. The developer worked with members of his team on specific aspects of the system, but no one had a complete picture of the system other than the developer. The client requested that documentation be developed for the system so that team members would be able to maintain the system after the developer left the company.

BTI’s Approach: PRIME Knowledge Transfer(SM)

BTI’s consultants quickly realized that in addition to documentation, team members would benefit from PRIME Knowledge Transfer(SM). Interview sessions were arranged with the developer and members of his team were invited to participate. BTI’s consultants began by asking basic questions about the system and allowing team members to add to the discussion. This created an environment for open dialog between all of the team members and the developer, allowing team members to efficiently close gaps in their knowledge of the system. BTI’s consultants were then able to collaborate closely with team members to ensure that the content and design of the documentation would meet their immediate and on-going needs.

Benefits of PRIME Knowledge Transfer(SM)

BTI’s PRIME Knowledge Transfer(SM) tool allowed the client to efficiently, effectively and confidently mitigate the knowledge loss, minimizing risk to the firm when the developer left. PRIME Knowledge Transfer(SM) diminished ongoing risk by providing documentation as a reference tool, as well as a resource for training new team members. The client was able to use PRIME Knowledge Transfer(SM) to keep the mission critical system running smoothly after the developer had left the company.